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Question No : 1

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

A. MOD10
B. ADD
C. CATR
D. SEL

Answer: A

Question No : 2

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

A. monitor bcms hunt group
B. list trace trunk
C. monitor bcms trunk
D. list trace vdn

Answer: D

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Question No : 3

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A. list trace VDN
B. list trace vector
C. display events
D. list trace station

Answer: B,D

Question No : 4

A customer reports that they received the message ‘Tserver Link Up’. What should you advise them to do?

A. Connect the Tserver to establish the link between the Tserver and the Communication Manager
B. Check that the Tserver details are correct and AES Server is running
C. Check the License Director configuration and ensure that the service is running
D. Nothing. This is just a message indicating the specified link is established

Answer: B

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Question No : 5

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?

A. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds
B. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%
C. The agent’s idle time is always adjusted down by 20 seconds
D. The agent’s idle time is always adjusted up by 20 seconds

Answer: C

Question No : 6

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

A. Use the System Maintenance > Reports >Error Log report in the Call Management System

B. Use the list history command in the Communication Manager

C. Use the display events command in the Communication Manager

D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System

Answer: C

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Question No : 7

Which two vector variable types are strictly global in scope? (Choose two.)

A. stepcnt

B. dow

C. value

D. ani

E. collect

Answer: C,E

Question No : 8

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around. In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A. D4 – define escape points

B. D2 – describe the problem

C. D1 – establish a team

D. D3 – develop interim containment actions

E. D5 – choose corrective actions

Answer: D

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Question No : 9

How should you track problems in a Call Center Elite installation?

A. Use the error command in Communication Manager

B. Use the trace command in Communication Manager

C. Use the log file at C:/Windows/Desktop

D. Use the log file at C:/Windows

Answer: B

Question No : 10

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?

A. System files

B. Trace files

C. Log files

D. Traffic reports

Answer: D

 

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